Avaya Aura Contact Center

Use the following procedure to create an Avaya Aura adapter.

Procedure 

  1. Choose General Setup > Integration Adapters > Settings.

  2. Click Create.

  3. Select Aura AACC Adapter.

  4. Specify settings for this adapter in the right-hand pane, referring to the following table (all fields are required unless otherwise indicated):

    Field

    Description

    Local Servlet Port

    A port on the local Integration Service machine on which to listen for connections from CCT. The default is 8889.

    Enable Secure Connection

    Select this check box to use TLS to secure communication using the adapter.

    Process Agent Event

    Select this check box to configure this adapter to process login/logout and agent state events.

    Enable Debug Logging

    Select to enable trace level logging.

    CCT Server

     

    CCT Server Hostname

    The hostname or IP address of the Avaya CCT server. The default is server.

    CCT Server Port

    The port on which the CCT server listens. The default is 9080.

    CCT Server Domain

    Domain configured for the CCT server API.

    CCT Server User

    Username to log into the CCT server API. The default is CallRecordUser.

    CCT Server Password

    Password to log into the CCT server API.

    AURA Version

    Specify an Aura version or set to Auto Detect.

    TLS Parameters

    Complete the settings in this section to use Transport Layer Security (TLS).

    KeyStore File

    Enter the path to your generated KeyStore File.

    Password

    Enter the password for the KeyStore.

    File format

    Select the file format that matches that of the file specified in the KeyStore File field.

  5. Click Save.

Related topics 

Supported Integration Service CTI adapters