Type a unique name for the member group.

Type a description for this extension group (optional).

• Full Delivery (External Controlled) - Recording is controlled by a 3rd party application which redirects audio to the Recorder. This setting is the default.

• Selective Delivery (Duplicate Streamed) - The Recorder Integration Service will dynamically engage the audio stream in real time based off the CTI feed.

The setting None is selected by default and cannot be changed. The Recorder Integration Service will internally load balance the calls to the recorders.

Select one of the following:

• Never (Application)—If CTI is disconnected, no audio or screen recording will occur. If CTI is up, CTI segments will be retained. If Selective Delivery (Duplicate Streamed) is selected as the Recorder Control Type, this setting is selected by default and cannot be changed.

• On CTI Disconnection (Performance)—If CTI is disconnected, audio recording continues (VOX-detected segments will be retained), but screen recording does not. If CTI is up, only CTI segments with recorded audio are retained; if we receive CTI for a call but no audio (for any reason), recording will not occur. VOX segments (not associated to CTI calls) will be discarded. You can set a Rollback Period in the phone data source Third-party systems that provide data to the system, including employee and device states, and data change events. Typical data sources are phone switches, PBXs, or LANs. to specify the length of time preceding a disconnection for which recordings will be held. If Full Delivery (External Controlled) is selected as the Recorder Control Type, this setting is selected by default.

• Always (Liability)—If CTI is disconnected, audio recording continues (VOX-detected segments will be retained), but screen recording does not. If CTI is up, both CTI- and VOX- detected segments will be retained. (If a signalling protocol is configured, it will be used before VOX to record the call.)

In this section, you must associate one or more IP Recorders with this member group.

In this section, you must associate one or more Recorder Adapter Proxy Service server roles with this member group. The Recorder Adapter Proxy Service server role Entity that contains a logical, predefined set of components (system software or certified third-party software) deployed in the Data Center and Site Zones that provide specific functionality for the system. must be on the same server as the Recorder server role associated to the member group in the Shared Recorders setting.

A correct association includes the Recorder Adapter Proxy Service + IP Recorder.