Aspect Conversations Dialer
Use the following procedure to create a CTI adapter for Aspect Conversations.
Procedure
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Choose General Setup > Integration Adapters > Settings.
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Click Create.
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In the right-hand pane, in Choose a CTI Adapter to Create, select Aspect Conversations.
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Specify settings for this adapter in the right-hand pane, referring to the following table (all fields are required unless otherwise indicated):
Field
Description
Adapter Name
Type a unique name for this adapter. Do not use any special characters or characters that truncate xml. This field is not case sensitive.
Description
Type a description of the adapter (optional).
Adapter Type
A read-only field that lists the adapter selected above.
Startup Type
Select a startup type: Automatic, Manual, or Disabled.
DataSource
Select a dialer data source Third-party systems that provide data to the system, including employee and device states, and data change events. Typical data sources are phone switches, PBXs, or LANs. (you must have already created one in Enterprise Manager).
Dialer Hostname
Type the dialer host name or IP address. The default is server.
Port
Specify the port on which the dialer listens for a connections from the CTI adapter. The default is 6092.
Protocol Version
The version of the DRS interface. Possible values are 4.2, 5.x and above, Autodetect. The default is Autodetect.
Dialer Callback Device Type
This is the type of device that comes in on the CTI events received from the dialer. Select one of the following:
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Extension—Select this if the callback identifier used for the dialer login is the PBX phone Extension/DN.
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Agent-Id—Select this if the callback identifier used for the dialer login is the PBX Agent ID.
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Any—The callback identifier used for the dialer login can be either PBX phone Extension/DN or PBX Agent ID. In this case PBX phone Extension(s)/DN(s) and PBX Agent-ID(s) should be unique.
Enable Screen Preview
When selected, recording starts from preview. When deselected, recording starts at the start of the call. The default is deselected.
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Under Advanced Settings, use the Key and Value fields to enter any proprietary pairs that are in use in your system.
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Click Save. The adapter appears in the left-hand pane.