Amazon Connect member group settings

Setting

Description

Name

Type a unique name for the member group.

Description

Type a description for this extension group (optional).

Recorder Control Type

The setting Selective Delivery (Duplicate Streamed) is selected by default and cannot be changed. The Recorder Integration Service will dynamically engage the audio stream in real time based off the CTI feed.

Recorder Fallback Type

The setting Never (Application)is selected by default and cannot be changed.

With this setting, If CTI is disconnected, no audio or screen recording will occur. If CTI is up, CTI segments will be retained.

Recorder Load Balancing Type

The setting None is selected by default and cannot be changed. The Recorder Integration Service will internally load balance the calls to the recorders.

Shared Recorders

In this section, you must associate one or more IP Recorders with this member group.

Shared Recorder Adapter Proxy Services

In this section, you must associate one or more Recorder Adapter Proxy Service server roles with this member group. The Recorder Adapter Proxy Service server role Entity that contains a logical, predefined set of components (system software or certified third-party software) deployed in the Data Center and Site Zones that provide specific functionality for the system. must be on the same server as the Recorder server role associated to the member group in the Shared Recorders setting.

A correct association includes the Recorder Adapter Proxy Service + IP Recorder.

Advanced Parameters

Use the Key and Value fields to enter the advanced parameters required for your system. Only add advanced parameters in consultation with Verint Support or Field Engineers.

Create and edit member groups and extensions

Member groups