Adapter behavior and troubleshooting

Adapter not receiving CTI events

If the adapter does not appear to be receiving CTI events, consider whether any of the following apply:

Some integrations require a client to be installed (JTAPI, Avaya TSAPI, Alcatel TSAPI).
Most integrations “Register” for events based on Data Source Groups or Extensions configured.

Attributes are not being tagged

This may be due to a missing or incorrectly configured custom attribute in an adapter.

What happens when the connection with a workstation is lost?

The system keeps track of workstations that are logged in and connected to the Recorder Integration Service using the employee server.

When a connection between the Recorder Integration Service and workstation is lost, the workstation is logged out. If the connection to the employee server is lost, all workstations are logged out. If a specific adapter (as opposed to the Recorder Integration Service as a whole) is disconnected or shut down, only employees associated with that adapter will be disconnected.