Framework Data Warehouse Server Role

If the database server role Entity that contains a logical, predefined set of components (system software or certified third-party software) deployed in the Data Center and Site Zones that provide specific functionality for the system. is used with remote SQL Servers (SQL Farms/Clusters), do not configure the TempDB data storage parameter.

The customer owns the SQL server and its configuration, including TempDB data storage parameter values.

SQL Server Details

Parameter	Description
SQL Server Name	The TCP/IP host name or IP address of the SQL Server hosting the SQL Server database. Default: No SQL Instance name.
Port	The TCP/IP static port from where the SQL Server hosting the database is listening. Default: 1433.

Parameter

Description

SQL Server Name

The TCP/IP host name or IP address of the SQL Server hosting the SQL Server database.

Default: No SQL Instance name.

Port

The TCP/IP static port from where the SQL Server hosting the database is listening.

Default: 1433.

Database Sizing

These values are customized for each customer and documented in the "EM Config" tab of the Customer Furnished Equipment (CFE) Guide prepared for the customer site. If this tab is hidden in your CFE Guide, unhide it.

Parameter	Description
Database Storage Allocation (GB)	The total size in GB that is pre-allocated for the database's data and index Repository of transcribed interactions, which are used for analysis in Speech Analytics. files. Default: 8
Transaction Log Storage (GB)	The number refers to the GB that will be pre-allocated for the database's transaction log. Default: 2
TempDB Data Storage (GB)	The number refers to the GB that will be pre-allocated for SQL Server's TEMPDB data files, up to a maximum value of 64 GB. Default: 4
TempDB Log Storage	The number refers to the GB that will be pre-allocated to SQL Server's TEMPDB log file. Valid values are from 1GB to 10GB.\ Default: 2

Parameter

Description

Database Storage Allocation (GB)

The total size in GB that is pre-allocated for the database's data and index Repository of transcribed interactions, which are used for analysis in Speech Analytics. files.

Default: 8

Transaction Log Storage (GB)

The number refers to the GB that will be pre-allocated for the database's transaction log.

Default: 2

TempDB Data Storage (GB)

The number refers to the GB that will be pre-allocated for SQL Server's TEMPDB data files, up to a maximum value of 64 GB.

Default: 4

TempDB Log Storage

The number refers to the GB that will be pre-allocated to SQL Server's TEMPDB log file. Valid values are from 1GB to 10GB.\

Default: 2

Purging Data

Parameter	Description
Purging Enabled	Check box, Is the purging job enabled for this database? Default: Not enabled.
Scorecards Product that assists agents, supervisors and all contact center employees to focus on critical aspects of their performance and identify opportunities for improvement. Fact Tables	In the Retention (Month) box, type the retention period (in months), and in the Rows to delete box, the number of rows that are to be deleted (in batches) per job. Defaults: Retention (Months) = 24 Rows to delete = 100000

Parameter

Description

Purging Enabled

Check box, Is the purging job enabled for this database?

Default: Not enabled.

Scorecards Product that assists agents, supervisors and all contact center employees to focus on critical aspects of their performance and identify opportunities for improvement. Fact Tables

In the Retention (Month) box, type the retention period (in months), and in the Rows to delete box, the number of rows that are to be deleted (in batches) per job.

Defaults:

Retention (Months) = 24

Rows to delete = 100000